8
Aug
20
|
Tiqani
The Customer Journey In the New Era It is no secret that selling has been changing for a few years. The recent COVID-19 pandemic has accelerated the change tremendously. The ever-growing expectations of the customers, as well as the health and safety measures enforced by many governments, have had a big impact on businesses. To […]
28
May
20
|
Tiqani
Introduction – Pre Virtual Classroom Training Having had my fair share of face-to-face sessions for more than 21 years, I reached a stage where I just needed to read whatever material I was given and, within 2 hours, I would be ready to deliver with activities, games, competitions, discussions, pop quizzes, you name it. I […]
8
Mar
20
|
Tiqani
As a talent development establishment, we always thrive to support automotive professionals as well as enthusiasts to quench their thirst for more learning and more information. This partnership adds another milestone in Tiqani’s mission to Inspire, Engage, and Empower.
24
Dec
18
|
Tiqani
By RUDY SHUKRI Like everyone else, Sales and Service employees are asked: “What do you do?” The typical response is: “I am a Sales consultant / service / parts advisor at company XYZ; I sell cars / I sell parts and repairs.” Now, with the perception on sales and service being “someone taking my […]
27
Nov
18
|
Tiqani
Tiqani is pleased to showcase its official representation of CDX Learning. From a broad spectrum of fields, more specifically vocational and trade, CDX Learning is an interactive online learning and testing platform that was designed to meet the needs of the learners, instructors and professionals alike. As a product of Jones & Bartlett Learning, a […]
23
Oct
18
|
Tiqani
By RUDY SHUKRI Working around the region for the past 20 years has taught me to always be sure to know what to do, and how to do it. All my aspirations were to always learn more by using the what and the how. Two things that are highly expected by trainers/consultants. I […]
10
Sep
18
|
Tiqani
Tiqani is proud to announce that 2 of its members, Rudy Shukri & Khaled Alwassia, have recently been certified by Marshall Goldsmith Stakeholder Centered Coaching This is an important milestone in the continuing growth and success of our training organization. This certification shows our commitment to provide the highest level of empowerment to our customers.
21
Aug
18
|
Tiqani
By RUDY SHUKRI First, I would like to thank all who liked and commented on our post “To Give or Not to Give” and left their practical and interesting views. Allow me to take it from there and add our best practice. When it comes to customers/clients buying our products or services, they have ONE […]
30
Jul
18
|
Tiqani
By RUDY SHUKRI Would you share your direct number with a customer? Many customer-facing employees, managers, and probably some back-office employees, like workshop managers, share their mobile numbers with customers (personal or work numbers).Many companies make sure it is mentioned on the business card so that customers can reach them at any time to […]
28
Mar
18
|
Tiqani
Tiqani was selected to run a certified pre-owned training program ( from appraisal, to trade in and sales) for Nissan in the middle east. We start sharing our expertise around the region in Amman, Jordan Stay tuned for some videos.
1
Feb
18
|
Tiqani
With the arising need for talented automotive professionals, retailers must have the needed tools to hire the right people with the right attitude, skills, knowledge and potential. We are proud to announce that Tiqani was assigned to be the exclusive representative for Mettl in the Middle East and North Africa in the automotive sector. Mettl […]
1
Jan
18
|
Tiqani
An on-the –job coaching/training program agreement was sealed with Volvo – Hong Kong. The program includes establishing aftersales processes starting with the customer in mind, restructuring the workshop, linking the workshop to the front facing staff, trained on the “what” and coached on the “how” to get profitability and customer satisfaction. Check this video: https://www.facebook.com/Tiqani/videos/1965438060137704/
1
Jan
18
|
Tiqani
Tiqani is glad to announce the partnership with Alwassia Management Services and its veteran Mr. Khaled Alwassia. With decades of expertise in the automotive industry, Khaled will add value to our team and will participate in the future projects which we will be leading in KSA. For more information about Khaled, you can check his […]
1
Dec
17
|
Tiqani
For many years, Tiqani was determined to achieve excellence. And with hard work and commitment, Tiqani received the “Accreditation” status from the Canadian Organization for Certification and Accreditation “TRACCERT”. This achievement supports our vision and mission and encourages us to stick to our core values. Our certification programs include the management and front facing workforce […]